resume

2nd Line Technical Consultant @ Claritas Solutions – part of a highly skilled team of engineers that reaches across multiple branches like cloud, infrastructure, and technical support.

Broad experience in IT and system administration across diverse environments, from managing Linux (all distributions/families) and Windows systems to automating infrastructure with Ansible and Terraform. Skilled in designing and implementing IT solutions, optimizing monitoring and observability, and ensuring system reliability.

Effective communicator who thrives in modern collaborative environments, proactively addressing operational challenges and improving cross-team coordination. Comfortable making precise technical decisions as well as developing large-scale infrastructure strategies to enhance efficiency, security, and scalability.

Key Skills

• Programming and scripting languages: Python [beginner], Bash [beginner]
• Container and orchestration: Docker, Kubernetes, Portainer
• Software development tools: Git, Github, Gitlab
• Configuration management: Ansible
• Infrastructure tools: Terraform[beginner]
• Databases: PostgreSQL[beginner]
• Virtualization technologies: KVM, Proxmox, VMWare ESXi, Virtualbox
• Packaging: Linux RPM/DEB
• Internet technologies: Load balancers, APM(monitoring) tools – InfluxDB, Grafana, Telegraf, Prometheus
• Public clouds: AWS, Azure

Professional experience

2nd Line Technical Consultant - Claritas Solutions - Apr 2024 to Present

Responsible for infrastructure, reliability, monitoring, maintenance of in-house and client systems and applications.

Contributed to rebuilding and updating various in-house solutions, customizing them to meet the specific needs of different environments.

Coordinated environment maintenance using Ansible by assisting in playbook development and managing the entire process, from executing playbooks across environments to troubleshooting and refining configurations as needed.

Led in-house workshops for colleagues across 1st to 3rd line support, providing hands-on training and practical insights to enhance their technical proficiency.

1st Line ICT Service Desk Analyst - Leeds and York Partnership Foundation Trust - Sep 2022 to Apr 2024

Managing and resolving IT incidents and service requests for Trust’s end-users.

Provided effective technical support to ~3000 end-users, part of a team of six skilled analysts.

Worked closely with the Networks department to deploy and configure a Linux syslog server, centralizing log collection for firewalls to enhance monitoring and security.

Authored 50+ Knowledge Base articles, enhancing troubleshooting efficiency and significantly improving SLA resolution times by equipping colleagues with clear, accessible solutions to common issues.

Conducted training sessions on essential tools and applications, optimizing team workflows and enhancing overall efficiency.

Trainee Helpdesk Support - With Support - Feb 2022 to Jun 2022

Managed and resolved customer inquiries through chat, email, and phone, delivering technical assistance for various issues.

Maintained in-house and client systems, including hardware installations and troubleshooting, ensuring optimal performance and reliability.

Management of VSIP, proprietary cloud PBX solution, ensuring seamless operation, configuration, and optimization for reliability and performance.

Certifications